The Need-to-Know Before You Go

COME RAIN AND/OR SHINE

The show will go on rain or shine. However, in the event of severe weather, we will keep our fans notified via our social media pages.

GATE TIMES

Come hang with us typically 60-90 minutes prior to the show time, but check your specific event page for exact timings.  

PARKING LOTS

Parking lots will generally open one (1) hour prior to the seating area opening. If you want easier entry and exit, go for Premier Parking or Rockstar Parking.

DROP-OFF AND PICK-UP AREAS

DROP-OFF: Anyone needing to drop someone off (including Uber, Lyft and all other rideshare drivers) should enter the parking lot from Riverport Drive South (you will see the venue from this road) and follow signage to enter Parking Gate 5.

PICK-UP: For pick-up, please have your driver enter the parking lot at Gate 5 and meet you at the pick-up area. The drop off and pickup area are the same location and allows ample parking area for cars waiting to pick-up concert guests.

Drop Off and Pickup along Riverport Drive and HWY 141 is prohibited and is in violation of Maryland Heights City Ordinance. Please review our new Parking Map before you arrive.

WHEN YOU GET HERE

Keep the line moving by getting prepped before the gates open. Do you have your ticket downloaded and ready? Check out our bag policy, and what you can and cannot bring in our FAQs. 

MOBILE ENTRY ONLY

Your phone is your ticket. Save time and download your tickets to your phone on the Live Nation app before you arrive. More info on mobile tickets here.

CONTACTLESS PAYMENTS ONLY

We’re a cash-free venue. Got cash? Convert your cash, dollar for dollar, with no charges, to a prepaid debit card at our Guest Services Welcome Center in the Front Plaza. Google/Apple Pay is also available at the box office and concession/merchandise stands. 

BOX OFFICE

Open on Fridays only from 10am – 5pm and show days from 10am until the main act takes the stage.

THE MERCH

Find artist merchandise available for all concerts at our new Merch Shops located in the Front Entry Plaza, South (right) Plaza and North (left) Plaza. For Festival shows, there will be merchandise located throughout the facility and sold by various vendors. 

RECYCLING

You’ll find recycling bins throughout the venue. 

CAMPING AND TAILGATING

The venue does NOT allow camping, tailgating or overnight parking of any kind. The parking lots open one (1) hour prior to the seating area opening. Consuming alcoholic beverages (tailgating) in the parking lots is not permitted by City of Maryland Heights ordinances.