Accessibility
We are committed to creating an inclusive and accessible environment for all music lovers. Whether that's with your arrival, exploring the venue, the show itself - or all of the above let us know how we can help amplify your experience. If you need additional assistance while you are here please make sure you let us know.
Ticketing
Accessible tickets can be purchased online via livenation.com or ticketmaster.com. For additional assistance contact the Hollywood Casino Amphitheatre St. Louis box office at our disability hotline, 314-813-9983. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking
Accessible Parking is located outside at the very front out the parking lots, near the Box Office. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.
Accessible Station
If you have questions or need assistance we have a table staffed with guest service employees to help answer questions related to seating or other accommodations. This is located at the Welcome Center in the Front Entry Plaza.
Unexpected Needs
If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through livenation.com to exchange all tickets for accessible ones. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need plus one companion.
Interpreter Requests
If you will need an interpreter for an event please give us at least 3 weeks' notice to secure. There is no charge for interpreter services. Please call 314-298-7389 to arrange for an interpreter for your visit.
Hearing Assistance
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device.
Service Animals
Like many venues and other large places of assembly, we have a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. Our policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability. We require, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
Accommodations
All venue bathrooms, concession stands, and merchandise stands are accessible.